workinsocialcare.com Handsworth, Birmingham, United Kingdom
29 Nov, 2017Full time
Permanent - Full time - 37.5 hours per week. Do you love working with people, enjoy a role where no two days are the same, and possess exceptional administration, planning and organisational skills? If so, this new opportunity could be for you... We are a charity serving older communities and are driven by our core values of Respect, Dignity, Being the Best we can be, nurturing Body, Mind and Spirit, and acting with Openness and Honesty. We put the people we care for at the centre of everything we do. In the role you will be a key member of the management team, with real responsibility for data, systems and administration in a busy, care and people focussed home. The role is to: Work closely with the Home Manager to ensure the smooth running of the home Process monitor and manage staff and resident information (financial and non-financial) including payroll processing, staff rota's, holiday collation, recruitment, leaver data, absence management and staff training. Communicate accurate data, highlighting anomalies/risks promptly to ensure high-quality service and standards are consistently maintained. Provide excellent customer service to both internal and external customers to ensure all queries are responded to promptly and accurately. The Person You will have proven experience in a demanding administrative role, along with strong planning skills, attention to detail, a warm and friendly manner and a desire to provide exceptional service. This will require good communication skills via email, telephone and face to face with a wide range of people including residents, family members, partners and suppliers. The ability to take responsibility, multi task and manage time and workload in this busy, varied role is critical. The Administration Manager will be dealing with confidential information and is expected to role model MHA's values by demonstrating professional, confidential and discreet behaviour. We are now offering support to study and achieve AAT qualification, including a programme of professional mentoring and support. For more information please click Here. Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application. Handsworth opened in October 1971. Owing to the relatively small size of the area, and unusually for MHA at that time, the home was built as a four storey building that nowadays is home to up to 43 residents. During its history, Handsworth has had two extensions added. Nowadays, it is becoming an increasingly popular proposition for local residents. Not only does it have a friendly and welcoming atmosphere, it is also a place in which residents are involved in decision-making, in line with MHA's ethos for person-centred care. For more information about the home please visit here .