Job Title: Resident Experience Care Specialist
Hours Per Week: FT - 40 Hours
Location: Grampian (Aberdeen)
Rate Of Pay: £38,600 per annum
Please apply online
The majority of the company's care home portfolio provides permanent residence services for the frail and elderly but also includes convalescence and respite services. Many of the homes also provide specialist care and support services for people with learning difficulties, mental health problems, dementia and complex behaviours presentation, alcohol-related brain disorders and physical disabilities.
This exciting role comes with a Competitive Salary, Company Car, Laptop, iPad, iPhone alongside a variety of competitive benefits, holiday allowance, childcare vouchers and an employee discount scheme
Registered Nurses with experience of the care sector are invited to apply to enhance our team supporting on various operational challenges. This could be working in homes with home managers and clinical teams, to fix issues to improve the standards of care, providing face to face training, or ongoing monitoring of quality of service.
The post holders will be expected to build relationships across a network of homes in the Grampian Region, undertaking quality improvement and support visits. The post holder will be expected to work flexibly to make best use of their skills and experience. Whilst being an expert in one of more areas of care delivery, the post holder will be expected to support all areas of operations working as a team with specialist and generalist colleagues.
Our resident experience team will work collaboratively with operational staff across the region to deliver service improvement and key strategic priorities. The roles are designed to support a cultural shift to ensure engagement in change activities and will be supporting specific projects. The team will be developing our arrangements to identify problems and solutions in homes.
You should be familiar with the requirements of health and social care regulators and with quality improvement processes. Note that communication with a variety of stakeholders is an essential part of the role. Candidates will be expected to have good competence with modern business IT, be able to develop reports, and understand performance management. Knowledge of incident reporting and investigation systems would also be useful.